Refund policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, take physical possession of the goods. If several goods ordered in one order are delivered separately, the withdrawal period expires 14 days after you, or your designated third party other than the carrier, take physical possession of the last item.

To exercise your right of withdrawal, you must inform us:

amitié studios – Luis Hölzer
Moltkestraße 18b
76344 Eggenstein-Leopoldshafen
Germany
Phone: +49 152 59288937
Email: amitiiestudios@gmail.com

of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but this is not compulsory.

You can also exercise your right of withdrawal online at https://account.amitiiestudios.com. If you use this online function, we will promptly send you an acknowledgement of receipt on a durable medium, such as email, including the content of your withdrawal declaration and the date and time it was received.

To meet the withdrawal deadline, it is sufficient to send your communication concerning your right of withdrawal before the withdrawal period expires.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except for additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us.

We will make the reimbursement without undue delay and no later than 14 days after the day on which we are informed of your decision to withdraw from this contract.

We will use the same payment method you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have provided evidence that you have sent them back, whichever occurs first.

Returning the Goods

You must send back or hand over the goods without undue delay and no later than 14 days after the day on which you inform us of your withdrawal, to:

amitié studios – Luis Hölzer. Moltkestraße 18b
76344 Eggenstein-Leopoldshafen
Germany

The deadline is met if you send the goods back before the 14-day period expires.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Your statutory rights concerning faulty or incorrectly supplied goods remain unaffected.

Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract.

To:
amitié studios – Luis Hölzer
Moltkestraße 18b
76344 Eggenstein-Leopoldshafen
Germany
Email: amitiiestudios@gmail.com

I/We () hereby give notice that I/we () withdraw from my/our (*) contract of sale of the following goods:

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only if this form is submitted on paper:

Date:

(*) Delete as appropriate.